Using Systems Thinking for Total Quality Management – Foundation Course

This course is the HOW TO of quality to provide a foundation to build on, for ANY industry, not an overwhelming course about a particular standard or software. Quality and systems are the ultimate in transferable skills! This course covers key concepts and principles of quality and what it looks like in practice, systems and how they work, and how to design, troubleshoot, and fix them. We also look at records, how and when they are created, and stored, and ensure you can find them again. Then we give an overview of the role of internal documents, guidelines, standards, and legislation and how they work together and what audits are and what auditors look for! The course uses a systems theory perspective, using scenarios and examples to guide learning for practical skill development and application for any industry. Consider this the framework to understand and apply to any standard you may use, or you don’t need to use one at all. It’s just all common sense that you can apply, every day.

The course is for entry to intermediate level professionals and students that want to improve workflow efficiency, find, fix, and prevent recurring problems in their daily work, obtain a skill set for a future career in quality management or advancement, and improve their transferable skills for entering the workforce.