Quality plays such a major role in our business here at JHC, as it underpins absolutely everything we do.
Why Quality?
Clients don’t always know how quality is achieved but they know quality when they see it. Quality is desirable whether you are striving for accreditation or want just want to improve your business’ operational efficiency. JHC has over 20 years’ experience in quality assurance including;
- operational management
- quality and process auditing
- workflow and operational systems design
- implementation and integration of new and existing systems
Standards;
- ISO 17025: Calibration and Testing Laboratories
- ISO 9001: Quality Management Systems
Benefits of Quality
Quality assurance makes a business efficient which leads to customers returning for the service and the products one provides. The aim of good quality assurance is to;
- increase productivity
- reduce costs caused by errors and reworks
- increase customer loyalty
- meet regulatory requirements, and most importantly;
- find root causes to issues so they needn’t happen again
This is why it is important to build flexible, robust and easy to maintain procedures and systems, as the efficiencies gained will quickly recoup any cost of implementation. The cost of not getting your quality assurance in hand, however, will be significantly higher than not having it at all. And most importantly, quality need not be complicated, expensive or time-consuming. Regardless of the size of your business, a quality approach will support your operation, improve productivity, and reduce risk.
How we do it
Here at JHC, we take a practical approach, applying systems theory to build processes and workflows where the quality is built-in. We do this by:
- Understanding your business structure, activities, clients and context
- Assessment of systems, processes, and procedures to understand their interactions and find the gaps
- Identify issues, find the root cause and fix it!